Exploring the world with Emirates: Ghanaian aspirants invited to join cabin crew

Have you ever dreamt of turning your love for travel into a fulfilling career? Imagine exploring the world, representing Ghana with pride, and building a career while creating unforgettable experiences for others. This dream can become a reality with Emirates cabin crew! Embark on an extraordinary journey with Emirates, where the skies are not the limit but the beginning.

Samantha James, who began her career as a cabin crew member in 1997 and rose through the ranks to become Emirates’ Vice President of Cabin Crew, shares her experiences and insights, demonstrating why Emirates is the employer of choice for ambitious individuals seeking dynamic and rewarding careers in aviation.

A Journey from Cabin Crew to Vice President

Reflecting on her journey, Samantha James said, “Like most aspiring cabin crew, I wanted to travel the world and experience new cultures. I joined in April 1997 as a young crew member and never thought I’d be here today, over two decades later, leading the team that manages cabin crew. Over the years, my passion for travel and dedication to exceptional customer service led to multiple opportunities for career advancement. Every role was a stepping stone towards leadership positions. In 2010, I transitioned to a ground role as Cabin Crew Manager, and by 2022, I was appointed Vice President Cabin Crew.”

Memorable Experiences and Career Growth

“There have been numerous memorable moments throughout my career. One standout experience was serving as the senior flight purser on Emirates’ inaugural A380 flight in 2008. I also had the unique opportunity to be part of the team that helped steer Emirates’ A319 executive jet service. Each flight and role brought its own set of challenges and rewards, making my journey with Emirates incredibly fulfilling,” Samantha shared.

Supporting Career Progression

Emirates is dedicated to the professional growth of its employees. From the start, cabin crew members undergo comprehensive training covering all aspects of their role. As they gain experience, there are numerous opportunities to move up the ladder. “You can progress from Economy Class to Purser in a little over five years. I, for instance, served as a part-time Safety and Emergency Procedures instructor for over six years, which enhanced my skills and opened new career pathways. Emirates also encourages continuous education, and I’ve completed several management and executive leadership programs at prestigious institutions like Warwick UK and INSEAD Singapore,” Samantha explained.

Benefits for Ghanaians

“The obvious benefits are the employee travel perks. Besides layover expenses to enjoy the destination, Emirates also allows bidding for preferred flights, enabling crew to visit their families during celebrations or on layovers. We offer a competitive, tax-free salary, comprehensive medical and life insurance. For Ghanaians, joining Emirates means being part of a global family, representing Ghana on an international stage, being part of the growing Ghanaian community in Dubai, and being a part of the 1,170 Ghanaian nationals in the Emirates Group. Additionally, the diverse work environment and exposure to different cultures significantly enrich one’s personal and professional life,” Samantha noted.

Inclusive and Dynamic Work Culture

“We have an inclusive and dynamic work environment, characterized by a team of over 170 nationalities in the Emirates Group and 140 among our cabin crew. We emphasize safety, respect, teamwork, and a commitment to excellence. At Emirates, we foster a customer-centric culture, driven by the engagement and leadership of managers and frontline employees. This culture of inclusivity and continuous improvement makes Emirates a great place to work and grow professionally,” Samantha described.

Advice for Potential Candidates

“My advice to potential candidates from Ghana is to embrace the opportunity wholeheartedly. We’re seeking passionate, customer-focused individuals who are eager to learn and grow. Highlight your interpersonal skills, flexibility, and enthusiasm for new challenges during the application process. Be confident and authentic in your interviews. This could be the beginning of an extraordinary journey, filled with opportunities for both personal and professional growth,” Samantha advised.

Comprehensive Training and Support

“All new joiners undergo a rigorous seven-and-a-half-week training program that covers Safety & Emergency Procedures, essential first aid in Group Medical Training, observational and industry insights in Security sessions, skincare, nutrition and wellbeing advice in the Image and Uniform training. The training ensures that crew members are well-prepared to handle any situation and deliver the highest level of service. Emirates also offers continuous support, mentorship, peer support service, and an Employee Assistance Program, helping new members adjust and thrive in their roles. The training not only equips you with essential skills but also instills confidence and a sense of belonging within the Emirates Group,” Samantha elaborated.

Preparing for Leadership

“As cabin crew, we learn life skills. We develop exceptional communication, teamwork, and problem-solving skills. You learn about first aid, medical and travel emergencies. You learn to adapt to various situations and prioritize safety, hospitality, and customer satisfaction. These skills are invaluable for any leadership role, including mine,” Samantha said.

A Transformative Experience

“Working with Emirates has been transformative. Professionally, it has allowed me to build a rewarding career with continuous opportunities for growth and development. Personally, I have had the chance to travel extensively, experience diverse cultures, and meet incredible people from around the world. These experiences have broadened my perspective and enriched my life in countless ways. Emirates truly offers a unique and fulfilling career that goes beyond the ordinary,” Samantha concluded.

For those in Ghana aspiring to a career that combines travel, culture, and professional growth, Emirates cabin crew offers an unparalleled opportunity. Join Emirates and take the first step towards a vibrant and dynamic career in aviation.