Team up,  place KIA on global map – GACL MD

MANAGING Director of the Ghana Airports Company Limited (GACL), Mrs Pamela Djamson-Tettey has rallied staff of the company and stakeholders in the industry to renew their commitment to ‘Team Service’ to place Kotoka International Airport (KIA) on the global map.

She said this at the launch of the 2023 Customer Service Week being celebrated globally from October 2 – 6, 2023 under the theme “Team Service”.

Madam Djamson-Tettey in her speech, indicated that the celebration offered Management of GACL the opportunity to declare its commitment to dedicated staff behind the wheels of service. She expressed appreciation to stakeholders and passengers for their immense contribution to service delivery and patronage of the airports’ services.

She noted the recent Level 1 Accreditation ACI Airport Customer Experience attained by KIA as a testament of the hard work and dedication of the entire airport Community and said it reflected the unwavering commitment to provide exceptional services to passengers, partners and other industry stakeholders.

Madam Djamson-Tettey further noted strides made in airport service delivery, citing the Airport Service Quality (ASQ) awards for which KIA had been a recipient on three consecutive occasions; Best Airport by Region and size 2 – 5 million passengers for 2019, 2020 & 2021.  She stressed that “the successes chalked have put Kotoka International Airport and Ghana for that matter on an enviable pedestal in the global aviation industry space,” urging staff to strive to do more.

The Customer Service Manager, Mr Eric Prempeh in his remarks indicated that GACL’s service journey had been built on the desire to deliver an exceptional customer experience. He called for more collaboration between stakeholders and departments to repeatedly offer customers a world-class service experience.

The highlight of the launch of the Customer Service Week was the signing of the Service Pledge by Management, Staff and Stakeholders present at the event. The Service Pledge is basically a commitment by all to work together as a team to deliver outstanding customer experience to passengers and stakeholders.

The Customer Service Week, expected to be observed at all GACL operated airports, will feature activities such as the Customer Service Awareness Forum, Airport Service Quiz, a Photo Booth Session with passengers, and visits to Stakeholders among others.