After 17 yrs, Sarah  says to choose Delta over & over again

SHE joined Delta Air Lines at a time when it was facing challenges. Sarah Annan, Operations Service Manager for the Airline in Accra, knew it was one of the premier US carriers with a reputation for excellence and so stayed on for 17 good years.

She said “I love Delta! Even after 17 years of service, I will choose them over and over again. Delta’s passion for community engagement aligns strongly with my interests,”

She made these comments in an interview session organised by Kingdom Concepts Consult (KCC)

Delta’s investment in breast cancer education and awareness and youth development with Breast Care International (BCI) and Junior Achievement (JA) Africa respectively inspired her as the initiatives boded well with her ideals. Through this commitment, women and girls in Ghana had benefited from breast cancer educational programmes.

Delta contributes to youth education and development through Innovation Camps. Many students have benefited from the experiential learning simulation exercise, solving real-life business situations to enhance their skills and prepare them for future workforce.

Overall, her role is to manage the operations, which involves managing people, procedures and processes before, during and after each Delta flight.

This includes supervising check-in operations, customer experience, ramp operations, amongst others. She is also a Learning Records Administrator (LRA) which entails ensuring that all Delta staff and business partners handling our operations are up to date and in compliance with their required training.

Ms Annan is also the lead Complaint Resolution Official (CRO), meaning she’s responsible for handling all issues related to our customers with disabilities. Additionally, she manages the Accra station’s Local Emergency Response Action Plan (LERAP).

Ms Annan’s favourite part of her job is interacting with passengers from diverse backgrounds, as well as “sharing my knowledge and experiences with colleagues and business partners operations at the Kotoka International Airport.”

According to her, the transition was challenging but she was determined to excel in her career as an aviation staff and worked diligently.

Key changes she has experienced include the transition from paper ticketing to electronic ticketing and the technological advancement of airports in Ghana and around the world, which have made the travel experience more seamless.