Unlocking business potential: GSA stresses importance of management systems certification

In a bid to ensure Ghanaian business operate more efficiently and in tandem with international best practices , the  Ghana Standards Authority insists on appropriate certification of management systems used by businesses.

Director-General of the GSA , Prof Alex Dodoo maintains that  appropriate certification of management systems among other benefits enhances  customer trust and satisfaction.

Speaking in Accra to businesses on the theme  ‘Management Systems Certi­fication: The Key to Unlocking Business Potential,’ Prof Dodoo argued that certified products or services are more likely to be chosen by customers, as they can be assured of their quality and reliability.

 Increases market access and competitiveness:

Certification can help businesses enter new markets or expand their existing ones, as they can demonstrate their conformity to the requirements of different customers, regulators, or trade partners.

Improves operational efficiency and performance:

 Certification can help businesses optimize their processes, reduce costs, increase productivity, and prevent errors or defects.

Supports innovation and growth:

Certification can help businesses develop new products or services, or improve their existing ones, by providing them with feedback, guidance, and recognition.

“What we are trying to bring to Ghanaian businesses from the GSA is we want Ghanaian businesses to be efficient. Across the world, to be efficient, you go in the particular approach. You write out in very simple language, this is where the fun is, you turn it on by pressing the switch. It sounds simple but there’s no confusion. If someone has to work with a chainsaw, chainsaw is here, you have to open it, remove the sheath so that it doesn’t cut anybody. When you finish, clean it, put it back, and so on and so forth for all businesses,” Prof Dodoo explained in an interview.

By writing it and by doing it, you’ll be successful and you’ll be rich.

Prof Dodoo maintained that “if a bank wants to give a loan or an insurance company wants to see whether you are working well or ShopRite or any of the big shops want to buy your product, how can they be sure that you are working well? They will say, show me a certificate from somebody that what you say you are doing in terms of quality, you are doing. That person normally we call the certification body. It could be the GSA or an international company. They will come and look at what is being done. If there are problems, they will help correct them.”

“If you are good, they will give you a paper saying that you meet this standard so that once you are quality, you are quality. If GSA gives you that certificate and your client checks it and you failed, then GSA’s credibility is gone because GSA is saying you have something that you don’t have,” he stated.